Corentus Professional Education & Development
Cancellation, Refund, and Return Policies
COHORT- AND GROUP-BASED PROGRAMS (fully or partially in person)
1. Long-Duration Program Cancellation Policy (applies to programs lasting 4 days or more, including the Team Coaching Certificate Program)
Prior to Application Deadline: Full refund
If you notify us at least 48 hours prior to the Application Deadline, you will be refunded all fees paid to us.
Within 30 Days After Application Deadline: 90% refund
If you have been accepted into the program and cancel your registration within 30 days after the Application Deadline, you will be refunded 90% of your total fees. A voucher for the amount not returned, 10% of the fees, will be sent to you to apply toward the registration fee for future Corentus events.
60 Days Prior to Start of Program: 70% refund
If you have been accepted into the program and cancel your registration at least 60 days before the official start date (but more than 30 days after the Application Deadline), you will be refunded 70% of your total fees. A voucher for 50% of the non-returned fees will be sent to you to apply toward the registration fee for future Corentus events.
Less than 60 Days Prior to Start of Program: Nonrefundable
We trust you understand that we cannot grant any refunds less than 60 days before the start of any long-duration program.
Note on Team Coaching Certificate Program Requirements
To maintain the standards of our Certificate Program, receiving a Certificate is dependent upon completing all required (non-optional) parts of the program, including all in-person sessions. If you miss any required part of the program but still wish to pursue a Certificate, we might be able to assist you in making up what you've missed during a future Cohort—so long as the faculty deems that the future Cohort will not be adversely effected by your involvement.
2. Short-Duration Program Cancellation Policy (applies to programs lasting 3 days or less)
30 Days Prior to Start of Program: Full refund
There will be no penalty for cancellations received at least 30 days prior to the first day of the event.
10 Days Prior to Start of Program: 50% refund
If you cancel your registration at least 10 days (but less than 30 days) prior to the first day of the event, you will be refunded 50% of your registration fees.
Less than 10 Days Prior to Start of Program: Nonrefundable
We trust you understand that we cannot grant any refunds less than 10 days before a program begins.
Additional Considerations for Cohort- and Group-Based Programs
Transfer of Registration to Other Attendees
If you are unable to attend a short-duration program, you may transfer your registration to another attendee. In cases where there is a wait list for the event, we may be able to assist you in finding another attendee to take your place. For long-duration programs, it is not possible to transfer registration.
External Circumstances & Emergencies
Corentus cannot be responsible for problems beyond our control such as weather conditions, parking, travel or transportation issues, etc. However, refunds may be granted if a registered participant is unable to attend a short-duration program due to a family death, illness, or other extraordinary circumstance. In such a circumstance, the attendee must contact Corentus by phone, letter, or email. If initial notification is by phone, it must be followed up in writing (email preferred). The final decision on refunds rests with the CEO of Corentus, with input from the producers and other parties engaged in the creation and execution of the specific event.
Cancellations by Corentus
Although we do not anticipate this occurring, we reserve the right to cancel any event at any time. If we do cancel an event, all participants will be notified via email and given a full refund.
3. Virtual Event Cancellation Policy (applies to webinars, phone seminars, and other purely virtual sessions)
A minimum of 24 hours notice is necessary in order to cancel and receive a refund for a virtual event.
4. One-on-One Engagement Cancellation Policy (applies to any one-on-one engagement, whether conducted in person or virtually)
A minimum of 48 hours notice is necessary in order to reschedule or cancel and receive a refund for a one-on-one engagement.
DOWNLOADABLE (Electronic) PRODUCTS
5. Refunds for Digital Downloadable Products
If you are not satisfied with your downloadable products for any reason, contact us within 30 days after purchase for a full refund.
Questions and Concerns
Please feel free to contact us if you have any questions or concerns.